Cancellation and Refund Policy

Effective Date: 11th November, 2023

Welcome to HackerMerch.store! Our Cancellation and Refund Policy outlines the rules and procedures for canceling orders, returning products, and seeking refunds. By making a purchase on our online merchandise store located at www.hackermerch.store (the "Site"), you agree to comply with the terms outlined below.

1. Cancellation Policy:

  • You may cancel your order within 48 hours hours of placing it. Please contact us at hussain@frappe.io to initiate the cancellation process.

  • Once an order has been processed for shipping, it cannot be canceled. In such cases, please refer to our Return Policy.

2. Return and Exchange Policy:

  • We accept returns and exchanges within 5 days from the date of purchase.

  • To initiate a return or exchange, please contact our customer support team at hussain@frappe.io with your order number and a brief explanation of the reason for the return or exchange.

  • Products must be returned in their original condition, unused, and with all original tags and packaging.

3. Refund Processing Time:

  • Refunds will be processed within 5-7 business days after the returned product is received and inspected.

  • The refunded amount will be credited to the original payment method used for the purchase.

4. Non-Returnable and Non-Refundable Items:

  • Customized or personalized items are also non-returnable unless there is a defect or error on our part.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  • We recommend using a trackable shipping method to ensure the safe return of the product.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at hussain@frappe.io with photos of the damaged or defective item. We will provide instructions on how to proceed.

7. Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at hussain@frappe.io.

Thank you for choosing HackerMerch.store!